Refund policy

At Aureglo, we strive to ensure you love every piece you purchase. If there is an issue with your order, we are here to help.

Eligibility for Return / Exchange

You may request a return or exchange within 48 hours of delivery under the following conditions:

• The product must be unused, unworn, and in its original packaging

• All original tags, accessories, and packaging materials must be intact

• The item must be returned in the same condition in which it was received

Eligible Cases for Exchange

We currently accept exchanges only in the following situations:

• Damaged product received

• Incorrect item delivered

• Manufacturing defect (if reported within the eligible timeline)

Cases Not Eligible for Return / Exchange

The following situations are not eligible for return or exchange:

• Minor colour or appearance variations due to photography, lighting, screen resolution, or display settings

• Normal wear and tear, mishandling, or accidental damage after delivery

• Products that have been used, worn, altered, or damaged after receipt

• Requests raised beyond 48 hours from delivery

Exchange Process

1. Exchange Process

   1. Submit a return/exchange request through the Aureglo Website or contact our customer support team through WhatsApp 93842 43030 within 48 hours of receiving the order.
   2. Once approved, our logistics partner will arrange a pickup based on eligibility.
   3. After the product reaches the Aureglo warehouse and passes quality inspection, the replacement product will be dispatched within 48 hours.

   
   Store Credit / Refund Policy

    Eligible refunds will be processed within 5-7 business days.

   • The refund amount will be credited to the original payment method used at checkout
   • Timelines for the reflected amount may vary depending on your bank or payment provider

   
   Important Note

   Exchange pickups and deliveries are subject to serviceability in your location. In certain non-serviceable areas by our shipping partner, customers may be requested to self-ship the product.

   Refund Policy

At Aureglo, customer satisfaction is important to us. While we primarily offer exchanges or store credit, refunds may be provided in limited circumstances.

Refund Eligibility

Refunds will only be considered in cases where:

• A replacement or exchange is not possible, or

• The requested product is out of stock/unavailable

Refund requests are subject to verification and approval by the Aureglo team.

Refund Process

• Once approved, refunds will be processed within 5–7 business days

• The refund amount will be credited to the original payment method used at checkout

• Timelines for the reflected amount may vary depending on your bank or payment provider

Important Note

Aureglo reserves the right to decline refund requests that do not meet the eligibility criteria mentioned in our Return & Exchange Policy.